Cleveland Auto Body — Frequently Asked Questions

Estimates are fastest by appointment, but we do our best to accommodate walk-ins. Plan for 15–30 minutes so we can photograph damage, scan systems, and document parts and labor. If the vehicle isn’t drivable, we can arrange towing directly to our facility for evaluation.

Yes. We work with all major insurers. You choose the repair shop—Ohio law protects your right to repair where you prefer. We write a professional estimate, handle supplements, send photos, and coordinate approvals so your claim moves quickly.

A supplement is an updated estimate for hidden damage discovered after teardown. Modern vehicles conceal structure, sensors, and brackets; we document findings with photos and measurements and submit them to your insurer for approval before continuing repairs.

We recommend OEM for safety-critical and fit-sensitive areas; quality aftermarket or recycled (LKQ) parts may be used when appropriate or when required by your policy. We’ll review options, availability, and warranties with you before work begins.

Yes. Post-repair scans and calibrations are performed for systems like cameras, radar, lane-keep, and parking sensors whenever procedures require it. We follow manufacturer repair information and provide documentation with your final invoice.

In many cases, yes. We measure your vehicle on a computerized system and perform structural pulls to factory specs using OEM data. If damage exceeds safe thresholds or repair costs exceed value, we’ll advise you and your insurer on total-loss considerations.

Yes. We use computerized color matching with variant formulas and spray-out cards, then blend adjacent panels for an invisible transition. Final finishes are baked and polished to match factory gloss and texture.

Small dents and bumper work: typically 1–3 days. Structural or multi-panel repairs: 5–10+ days depending on parts, supplements, and calibration scheduling. We provide an estimated timeline after teardown and update you at key milestones.

Yes. We coordinate rentals with your insurer if you have coverage, or we can connect you with local rental partners at body-shop rates. Reserve early for the best availability, especially during high-demand periods or parts delays.

Yes. We replace windshields and glass, perform hail estimates, and use PDR for suitable dents when paint is intact. If conventional repair is better for finish quality or cost, we’ll explain the trade-offs and pricing before you decide.

You can hand-wash after 72 hours using mild soap and a soft mitt. Avoid automated brushes for 30 days. Wait 30–60 days before waxing to allow full cure of fresh paint. We’ll include simple care instructions at delivery.